SHIPPING POLICY

 

Lucky Dog Volleyball currently ships to the contiguous US. Hawaii, and Alaska* (some restrictions apply). Shipping to other international destinations is currently unavailable. 
 
Shipping Time
Orders will ship out within 2 business days. After orders have shipped, please allow 3-5 buisness days to receive your order. Orders ship from Greensboro, North Carolina.

Holidays may effect shipping times (allow extra time).
If you have questions about a specific ship date or accelerated shipping, please call us at 336-274-6500 or email sales@luckydogvolleyball.com 

Free Shipping
Contiguous U.S. 
Spend $75 or more and get FREE shipping (first class USPS) on most purchases (some exclusions apply).  Items must be shipped to the continuous US. 
 
Flat Rate Shipping
Contiguous U.S.
Spend less than $75 and receive $7 flat rate shipping (first class USPS) on most purchases (some exclusions apply). Items must be shipped to the continuous US.
 
Extended US Territories & International Shipping
Extended US Territories
Standard shipping rates apply to extended US territories. These areas include: Alaska, American Samoa, Armed Forces:Americas-Europe-Pacific, Federated States of Micronesia, Guam, Hawaii, Marshal Islands, Northern Mariana Islands, Palau, Puerto Rico, and the US Virgin Islands. 
International Shipping
Please contact us at 336-274-6500 for international inquiries.  
 
Delivery
Orders will be shipped during business days from Monday–Friday, excluding federal holidays within the U.S. Packages shipped to U.S. addresses do not require a signature for delivery. In some cases, your order will be shipped through an alternative shipping carrier. Please provide a street address as our shipping carriers will not be able to deliver to PO boxes. Delays may occur in the case of extreme weather, public holiday periods due to overwhelming demand on postal services, or if shipping to remote areas.

Order Tracking & Status
Once you complete your order, you will receive an order confirmation email. This email will include your order number, products ordered and prices, your ship-to and bill-to information, and the shipping method. If you have any additional questions about your order, please email us at sales@luckydogvolleyball.com and include your order number. When your order is ready to be shipped, you will receive a shipment confirmation email. This email will include shipment details, your tracking number, and a link to the selected carrier site. To track your order, please click on the tracking number in your email.
 
Parcel Forwarding Services
If you decide to use a parcel forwarding company, Lucky Dog will not be responsible for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders that are reported missing, stolen, or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk.